Shipping Policy
We want you to have the best experience possible and enjoy shopping with us. You'll be glad to know that we offer FREE SHIPPING on all orders.
International shipping: Free shipping
For most orders, please allow up to 2-4 business days to process the order and 10-12 business days for delivery. We use this timeframe as a precaution to ensure your order delivers in time, but in most cases, orders arrive well before the maximum time frame.
Order cutoff time: 5:00pm (GMT+8). Order placed after this time will be processed in the next business day, which may add an extra day to the delivery estimate.
Order processing time after placing order: 2-4 business days (Monday to Friday)
Transit time: 10-12 business days (Monday to Friday)
Estimated delivery time: 12-16 business days (Monday to Friday)
Courier Service:
We partner with the following reliable couriers for deliveries internationally.
- USPS/FedEx for United States
- Royal Mail for United Kingdom
- Australia Post for Australia
- Canadian Post/DHL for Canada
- NZ Post for New Zealand
If you have any questions, issues or need assistance with tracking your order, please use the Contact Us link at the top of this page. Alternatively, you can email us at info@thekinetiq.com. We will respond to your email within 48 hours.